RapidIdentity Product Guide: New UI

Change a Forgotten Password

Follow these steps to access the Credential Provider and reset a forgotten password.

  1. Click on the Switch User button on the login screen and then click the Forgot My Password user. 

    Forgot_Password.png
  2. Click Reset Password

    Reset_Password.png
  3. Enter the domain username and click Next

    Next.png
  4. Answer your challenge questions to validate your identity and click Next.  

    Step_2.png
  5. Enter a new password to match the policy description and click  Next.  

    Step_3.png
  6. Finally, click either of the two links to proceed.  

    Step_4.png