RapidIdentity Product Guide: New UI

Forgot My Username
  1. Click the Forgot My Username button under Help Links.  

    1-Forgot_Username.jpg
  2. Enter the email address associated with your RapidIdentity account.

    2-Enter_Email.jpg
  3. A confirmation screen will show that an email has been sent to the address entered. Check that address's inbox for an email containing your username.

    3-Check_Email.jpg

    Note

    Entering an incorrect email address results in an error message. Click Back or Start Over and try entering the information again.

    4-Wrong_Password.jpg