RapidIdentity Product Guide: New UI

Tenant Login

This feature allows a Cloud Tenant Administrator to enable an Identity Automation employee (e.g., Support Engineer) to log in to the Cloud environment as a system administrator. Tenant Administrators can enable this feature and enter the email address of the user needing access; once authenticated, the user will be re-directed to the site and logged in.

Once the user is finished with the project, the Tenant Administrator can disable the Tenant Login feature, immediately killing the user's session and they will no longer be able to log in.

Simply click the Enabled checkbox and enter the email address of the tenant to be added. Any required criteria will be noted in the paragraph above the Email field, then click Save.


The email address for this feature must end in @idauto.net and represent an active Identity Automation associate to work properly. The credentials will be authenticated through a separate RapidIdentity Identity Provider before the user can log in.


Before the Tenant Login feature can be accessed, first the new user must claim the account, then request the entitlement RapidIdentity IDaaS Administrator from the Requests module. Once this entitlement has been requested and granted, the user will have System Administrator-level permissions on that specific tenant until the entitlement is revoked.QRC - Submit Requests