RapidIdentity Product Guide

User Quick Start Guide

After configuring the server file to authenticate the user and determine the domain they will have access to, switch to the user account in the workstation and follow these steps to log in to the account.

Users will need to be enrolled using RapidIdentity Portal before they can authenticate with RapidIdentity Client for Windows to gain access to a Windows session. Directions for initial authentication for each method can be found in our RapidIdentity Guides or for individual authentication method directions, click on the corresponding links in the table below.


The following steps are also used to regain access from a locked screen.

  1. Sign in using the RapidIdentity Client for Windows credential tile located at the bottom left of the screen and then click the enter arrow to begin logon.


    The Microsoft Windows tiles can also be used to sign in.

  2. The RapidIdentity login screen will populate. Enter username and click on the enter arrow or press the keyboard's Enter button to submit.

  3. Next, the user will be prompted to choose an authentication method.

Table 343. Authentication Methods

Authentication Method



  1. Once selected, the screen will display a progress indicator that shows a ping is being sent to the user’s cell phone, along with the name of the user that can expect to receive the ping.                               

  2. On the mobile phone, the user will accept or reject the login.


    The user must enroll for PingMe notifications using RapidIdentity Server.

    Additionally, the RapidIdentity mobile application needs to be installed on the user’s mobile phone for a proper PingMe authentication.

  3. Once accepted, the user will than be logged in.


  1. Once selected, the user will be presented nine images. The user is expected to select their enrolled image from the group of images.


    During initial setup, the user will select up to three images to be utilized for Pictograph authentication.

    If the user opts to enroll two images, then they will be presented with two screens of nine images to pick out the two that they initially enrolled. For three enrolled images, a third screen of nine images will be presented.

  2. Upon successfully selecting the enrolled images across their according lists, the user will then be logged into their account.

OTP (One-Time Password)

  1. Once selected, the screen will prompt the user to enter the authentication code required for access.

  2. Upon selecting the enter arrow or hitting enter on the keyboard, the user will be logged into their account.


    If the user enters an invalid OTP, they will be allowed to retry two additional times before returning to the authentication method screen.

QR Code


There are two ways in which the user can gain access to their account utilizing a Secure QR code.

  1. Once selected, the user will be presented with two different ways of logging into their account using this method.

    • The user can click the QR Code image to scan their QR code.

      This selection will activate the camera so that the user can display their Secure QR code.

    • The user can type in their user name and then select the QR Code authentication method.

      This selection will activate the camera so that the user can display their Secure QR code.

  2. The camera will identify the user and proceed to log them in.


Only Secure QR Codes can be used for this method.

Directions for creating QR codes can be found in the RapidIdentity Guides.