RapidIdentity Product Guide

User Quick Start Guide

The RapidIdentity Client for Windows installer requires three vital pieces of information: the RapidIdentity Server URL, The RapidIdentity Server API Key, and the domain name. When installing the authentication client, the user can select either a domain or the local computer by specifying with a period (.) in the domain name.


The RapidIdentity tenant will need to have the appropriate authentication policies created. The Windows Authentication client only supports PingMe, OTP, Password, QR Code, and Pictograph. If the user has policies that contain any rules other than these, those policies will be ignored. The Tenant Administrator must ensure that users using the Windows client have at least one policy that allows the user to authenticate.

Users will need to be enrolled using RapidIdentity Portal before they can authenticate with RapidIdentity Client for Windows to gain access to a Windows session. Directions for initial authentication for each method can be found in our RapidIdentity Guides or for individual authentication method directions, click on the corresponding links in the table below. After enrolling, the user will need to claim their account using the methods specified in the RapidIdentity Portal. The Claim My Account process can either be completed on the portal or during the first Windows login, but users cannot log in until they have claimed their account.


The following steps are also used to regain access from a locked screen.

  1. Log in using the RapidIdentity Client for Windows credential tile located at the bottom left of the screen and then click the enter arrow to begin login.


    The Microsoft Windows tiles can also be used to log in for System Administrators into the local machine.

  2. The RapidIdentity login screen will populate. Enter a username and click on Go or press the keyboard's Enter button to submit.

  3. Next, the user will be prompted to select an authentication method as defined by the user's default authentication policy setup on the RapidIdentity portal.



    If multiple authentication methods are listed, users will be required to use each of them to get into RapidIdentity.

Table 343. Authentication Methods

Authentication Method



  1. Once Password is chosen, the user will be brought to a text field where they enter the password associated with their account.

  2. This can be bypassed with Try another method if that is set up, and Forgot Password can be used if needed.


  1. The Pictograph method allows users to log in with a combination of symbols that are chosen during the initial account setup.

  2. Each screen, once a symbol is chosen, will reveal a different combination of available symbols for the user to choose from. Only the correct combination of these symbols will provide authentication for the user.


  1. Once selected, the screen will display a progress indicator that shows a ping is being sent to the user’s cell phone, along with the name of the user that can expect to receive the ping.                               

  2. On the mobile phone, the user will accept or reject the login.


    The user must enroll for PingMe notifications using RapidIdentity Server.

    Additionally, the RapidIdentity mobile application needs to be installed on the user’s mobile phone for a proper PingMe authentication.

  3. Once accepted, the user will then be logged in.

OTP (One-Time Password)

  1. Once selected, the screen will prompt the user to enter the authentication code required for access.

  2. Upon selecting the enter arrow or hitting enter on the keyboard, the user will be logged into their account.


    If the user enters an invalid OTP, they will be allowed to retry two additional times before returning to the authentication method screen.

QR Code


The user can also gain access to their account utilizing a Secure QR code.

  1. Once selected, the user will be presented with a login screen.

    • The user then clicks the QR Code image near the bottom of the dialog box to scan their QR code.

      This selection will activate the camera so that the user can display their Secure QR code.

    • Depending on the policy set up for that user, a user may be required to enter their username first, then access the QR code camera for authentication. Other authentication methods may also be included in this process.

  2. The camera will identify the user and proceed to log them in.


Only Secure QR Codes can be used for this method.

Directions for creating QR codes can be found in the RapidIdentity Guides.